ザ サラトガ ヒルトン(The Saratoga Hilton)

前枱面無表情😐

To start, the staff was excellent (except for one person I'll explain in a minute)--very friendly and attentive. We had breakfast at the Bistro (great staff but overpriced mediocre food agreed upon by my entire party--we would have been better off going to a local diner). Then we got to our room, opened the door to encounter a musty smelling room with VERY little extras--no water bottles or tea or types of sweeteners for our tiny coffee cups. The view of the air conditioner units didn't help either. Yes, these are minor complaints, but for $368 a night, I expected more. The most annoying part was in the morning, I went to the lobby for a real coffee which cost $3 (again, I've been to much-less expensive hotels, and there was always free coffee in the morning). I finished it there, and before I went back to my room, I went to refill my paper cup, and the woman at the check in desk asked me what my room number was (with the intent to charge me), and I said, 'Oh, I'm just refilling the coffee cup I already bought.' And she coldly responded, 'It's still $3 a cup.' SERIOUSLY?!?!?!? I handed her cash without a word or smile, but I should have just left the cup on the counter. This hotel was NOT worth the price I paid, and I would not recommend it.

If you want a place to stay that’s comfortable and walking distance to most everything, this is the place.

I was a little disappointed. Overall, the room was nice. However, the bathroom needed some TLC along with some maintenance issues. The handle to the door of the patio only had one screw and it was loose. The bathroom didn't have a functioning exhaust fan. When the mirror all steamed up, I took a wash cloth to wipe it down. There was a ton of dust on the top of the mirror frame and the glass was all dirty. The shower curtain rod was just straight instead of one of the curved ones, so it felt very tiny. Also, there was no way to just turn on the fan in the HVAC unit. We had a street side room and I would have liked to drown out some of the road noise.

Nice, but obviously had its days in the past. Very poorly staffed and maintained—with dirty blankets covering the elevator walls.

Staff was extremely helpful when we had questions. The hotel was clean & quiet. Location was great as well.

The room itself, although, very clean, is rundown. The ceiling is stained, and the curtains are torn. I mistakenly got out on the first floor and found the exit door is locked from the outside. That concerns me. Terrible fire danger to have an exit door locked. The people are all very nice, and the room was immaculate. Comfortable bed. Just feels a little rundown.

The location is great, very easy to walk to town. There was a terrible smell of mildew in the hallway by the elevator. Place was mid at best. We definitely overpaid for a very basic room.

Fire alarm went off at 6:30 am and management claimed it was already morning so the fact we had to wait in lobby for 45 minutes in our pajamas with 100s of other guests should not have been an inconvenience. Management texted us that we should have been relieved to know the fire alarms work.